Pride and Joy in Work: Thriving in Turbulent Times

With internal and external pressures increasing daily, how do you keep your staff happy, engaged, and in the proper frame of mind to provide the best care possible? Workers under extreme stress often suffer from forgetfulness, frustration, anxiety, and anger – all of which can lead to errors in patient care and high employee turnover.
There are ways to instill or recapture a sense of pride and joy in work, even in the most difficult of times. The Institute for Healthcare Improvement (IHI) is pleased to offer a new Web&ACTION titled, Pride and Joy in Work – Thriving in Turbulent Times. In three web-based sessions, this program will present you with researched evidence, case studies, and proven tools to help your workforce not only persevere but truly thrive in any environment. For more information about this program, or to enroll, please click here.

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Reaching out: community engagement and health

This report explores the importance of engaging communities in health promotion and health services, and the health benefits that this can bring. It reflects on government commitments to engaging the public further in democratic and decision-making processes and builds on the NICE guidance on community engagement and health.

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Raising Joy in the Health Care Workforce- Free interactive debate

There’s nothing optional about a health care workforce that’s capable and empowered to deliver optimal care to patients. Staff members who are engaged in their jobs, have opportunities for growth and development, and feel respected by trusted colleagues and higher ups alike, go out of their way to implement best practices and, in the process, help their organizations earn reputations for best places to work. Join host, Madge Kaplan, and experts Joanne Watson and Katie Bell, for a lively discussion of new research findings and new strategies being deployed to build stronger connections between clinical outcomes, patient-centered care, and engaged frontline employees. Come listen, share your knowledge, and ask questions on IHI’s brand new audio “talk show” - the first of its kind devoted to capturing the best ideas for reforming the health care system through system redesign. Click here to enroll now!

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Kings Fund Conference - Managing long-term conditions

This conference forms part of a series of events on long-term conditions. The event will focus on sustaining innovations and new technologies for managing long-term conditions. This conference will, use case studies to illustrate ways of working, and engaging patients and health professionals with innovations, to ensure that new systems are not under-used. It will provide a series of practical workshops to share learning around innovations that are most effective in managing long-term conditions and examine the challenges and discuss ways of commissioning. The Conference will be held on 9th July in London. Click here for further details and to book your place!

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WCC Best Practice: Engagement & Investment Prioritisation - 6th July 2009, HIlton Hotel, Leeds

This event is aimed at demonstrating current best practice in competencies 1,2,3,4 and 6 - the engagement that the PCT undertakes with the public, patients, clinicians and community partners and how this feeds into the investment priorities that the PCT makes. The event will include an update on current national policy and thinking in relation to World Class Commissioning. There will be two keynote presentations, and a choice of workshops to allow PCTs to tailor their attendance to get the maximum benefit. Speakers will be a mix of high performing PCTs and national experts. Click here for further information and to book your place!
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The engagement cycle: patient and public engagement (PPE) in world class commissioning

The engagement cycle is a way of approaching patient engagement when commissioning services. It highlights who needs to do what to engage people at each stage of the commissioning cycle. It can be used to facilitate improvements in world class commissioning, particularly concerning Competency Three - engaging with patients and the public.

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How to use Technologies to involve your patients

You are invited to learn, share and discover new technologies that can help you to involve and engage with your patients. The event is on 12th May 2009 from 10am to 3pm. It will be held at the NHS Institute, Coventry House, University of Warwick. An additonal event will be held in Newcastle on 20th May. The event is free to attend with lunch and refreshments provided on the day
If you would like to attend, please email carla.mulvaney@institute.nhs.uk by Friday 8th May. Click here for further information
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HR in practice: Mid Yorkshire Hospitals NHS Trust gets staff plugged into MP3 players for training

The players look like iPod Nanos and staff can hook them up to their laptop or a hospital computer through a USB cable. The computers, in turn, link to the organisational development department of the trust.
Staff can then listen through headphones to the training materials and use the navigation on the device to move on to the next section, or can watch mini-documentaries on the computer that back up the listening material. This allows staff learn at times that are convenient to them and their employer, and the organisation saves thousands of hours, as staff do not need to take time out to train other staff, thus the organisation saves money by ensuring working hours are optimised. There is 100% accountability as a complete audit trail is provided and modules can be remotely updated. Click here to read more...

LEAN in Action & Empowering your Staff Community

John Adler (CEO at Sandwell & West Birmingham Hospitals), Balraj Rai (NHS West Midlands) and Ann Schenk (Royal Bolton Hospital Foundation Trust) will be sharing their ideas on staff engagement, using LEAN methodology for healthcare service improvement and LEAN as a practical framework for organisational transformation. Click here for further information and to book your place.
If you would like further information on this event, or the Institute of Healthcare Management (IHM), please contact Jazz

Enhancing Engagement in Medical Leadership Tools

The Enhancing Engagement in Medical Leadership project is a joint project led by the Academy of Medical Royal Colleges (AoMRC) and the NHS Institute. The project goal is to create a culture of greater medical engagement in management and leadership with all doctors at every level. This is a UK wide project which started in 2006 and has achieved all the deliverables for Phase One including: development of a Medical Leadership Competency Framework; International study on preparation of doctors for leadership roles; Research into the link between medical engagement and organisational performance. Find out more here.

Engaging physicians: How the team can incorporate quality and safety

The fifth in a series on IHI's 5 Million Lives Campaign intervention on governance leadership, this article discusses the critical importance of developing a shared physician/hospital quality and safety agenda to begin to get "real" results — that is, improved care for the patients we serve.

Listening into Action Programme

Around 50 trusts across the country were involved in developing the Listening into Action approach through pilot programmes last year. The aim of the programme is to reconnect with staff and mobilise them to implement changes that are good for patients, staff and organisational performance. Read about Sandwell and West Birmingham Hospitals experience of adopting this new approach to engaging with staff.

Engaging clinicians in service improvement: talking the talk

Changing how we talk can help to bring about a change in culture, as one hospital's approach has demonstrated. Read full article here. You will need to log-in/register on HSJ website to view this article.

Enhancing Engagement in Medical Leadership

This project is designed to encourage doctors to become more actively involved in the planning, delivery and transformation of services and to help the NHS create a culture where doctors are engaged. Support from and engagement of doctors is necessary to improve the delivery and effectiveness of health and social care services. Find out more here. A Medical Leadership Competency Framework is due to be published shortly following approval from the Academy of Medical Royal Colleges.

How to Achieve Effective Clinical Engagement and Leadership when Working Across Organisational Boundaries

These practical recommendations identify the characteristics and impact of high quality clinical engagement, leadership and team effectiveness across organisational boundaries. They share the knowledge obtained from working with actual change projects, and pick out the fundamental elements that allow clinicians to lead change and make a real difference to the patient experience and quality of life. Access the full document here.