Listening, responding, improving: a guide to better customer care is a practical guide to the new complaints system including checklists and hint and tips. It is designed to be accessible to anyone
working in health and social care organisations who is involved in receiving feedback and
resolving concerns and complaints from patients, service users and their representatives. The guide also refers to advice sheets and you can view them here.
Showing posts with label complaints. Show all posts
Showing posts with label complaints. Show all posts
Wednesday, 11 March 2009
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