This workshop provides comprehensive, straightforward guidance that takes the delegates step by step through how to define, map and analyse processes. It introduces delegates to simple practical and relevant tools that will help them to engage people and keep them focused on activity that will lead to improvements in efficiency and service to customers. Its being held on Thursday 10th September 2009 and Tuesday 6th October 2009 at Villiers Conference Centre, Buckingham. For further information and a booking form, please contact Maria at office@vanguardconsult.co.uk.
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Wednesday, 19 August 2009
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