Public sector efficiency: the case against industrialisation in service organisations

Alistair Darling’s budget outlined plans for the further industrialisation of public services – calling for the development of service ‘factories’ consolidating ‘back office’ functions and creating more contact centres.
In this provocative masterclass John Seddon, an internationally renowned pioneer in public sector reform, will argue that this course is profoundly misguided. Rather than achieving the £15bn savings projected, it will in fact lead to high cost and low quality services. Click here for further information and to register for a place.
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