This one day workshop by Vanguard provides comprehensive, straightforward guidance that takes the delegates step by step through how to define, map and analyse processes. It introduces delegates to simple practical and relevant tools that will help them to engage people and keep them focused on activity that will lead to improvements in efficiency and service to customers. The workshop is being held on 11th June and 16th July 2009. For further information and a booking form, please contact Maria at office@vanguardconsult.co.uk
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Tuesday, 26 May 2009
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