Experience based design – the ebd approach

The ebd approach guide and tool book is now availablefrom the NHS Institute. View power point slides that give an example of how EBD is being piloted in 6 organisations in NHS South Central. There are a series of practical workshops aimed at individuals and teams who are interested in using patient and staff experience to improve healthcare services. The national dates include an event at York Race Course on 12th March 2009. For more information and registration, please click here.