Understanding detailed patient experience data: toolkit for analysis

The Department of Health has developed a Patient Experience First Steps Diagnostic Tool to aid understanding of data from the national patient survey programme. The overall aim of the tool is to help organisations identify areas where they can improve the experience of patients. This in turn will help improve their patient experience PSA scores (PSA delivery agreement 19, Indicator 1: Ensure Better care for all) and “Vital signs” scores (VSB15 – Self-reported experience of patients and users).