Thinking differently about how patients access Primary Care Services

The Royal College of General Practitioners, the Department of Health and the NHS Institute for innovation and Improvement are collaborating on a project. The work is looking at how we could think differently about how patients could access primary care services. The project is aiming to learn from current best practice within health systems in the UK and from leading edge practice in other countries. It is also looking to see if anything can be learnt from how non healthcare organisations create an exceptional experience for their customers. In order to capture this kind of information a website has been set up, please visit the site and share any examples that you know of, submit an idea or comment on someone else’s idea.