Confidence in Care: Creating a Positive Patient Experience

The guidelines are based wholly on the feedback and input of patients and nurses working in acute hospital wards and were developed by a project team from the Department of Health, two strategic health authorities (SHAs) and volunteer ward teams. Patients were asked what gave them confidence in the care they received. At the same time, nurses were asked what factors they thought were central to a positive patient experience. The results enabled the team to identify a set of five 'confidence creators' which patients and nurses felt were central to a positive patient experience.