From the consulting room on the pareto principle

The pareto principle is more commonly known as the 80/20 rule. It says things like “20% of your patients cause you 80% of your work”.
It's often quoted in management books and advocates of ‘Lean’ and the Toyota production system use it as a mantra to speed up production. The theory is that concentrating on the 80% of stuff that is routine gets you a bigger overall win than concentrating on the 20% that causes you trouble. Click here to find out more and GP columnist Dr Neil Paul muses on the importance of dealing with routine – and wonders whether internet searches could be harnessed by the NHS.

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Thinking differently about how patients access Primary Care Services

The Royal College of General Practitioners, the Department of Health and the NHS Institute for innovation and Improvement are collaborating on a project. The work is looking at how we could think differently about how patients could access primary care services. The project is aiming to learn from current best practice within health systems in the UK and from leading edge practice in other countries. It is also looking to see if anything can be learnt from how non healthcare organisations create an exceptional experience for their customers. In order to capture this kind of information a website has been set up, please visit the site and share any examples that you know of, submit an idea or comment on someone else’s idea.