Improving NHS productivity with the Horizon Enterprise Visibility tool

Improving productivity and performance and improving patient care is central to the future of the NHS. As NHS trusts face increasingly austere cost efficiency measures over the coming years, anything that helps them reduce long term cost, increase the efficiency and productivity of clinical staff and improve the quality of patient care can only be welcomed.
At Walsall Hospitals Trust in the Midlands and at London’s Kings College Hospital Foundation Trust, a new display system that gives staff access to real time data showing patient, bed and ward information is having such an effect. Click here to find out more

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PCT procurement guide for improving services for patients

This guide outlines the use of procurement to improve services for patients. It reflects the overarching principles of transparency, proportionality, non-discrimination and equality of treatment.

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NHS Institute’s Patient Experience Learning Programme

The NHS Institute’s Patient Experience Learning Programme is now into it’s 5th month, and the Patient Experience Online Network has been launched to support the programme delegates and also those working to improve patient experience in the wider NHS.

The online network offers tools and techniques, the sharing of learning using case studies highlighting best practice, a forum for challenges and solutions and the opportunity to connect to other related networks.

This is phase one of the online network and the site will evolve in response to the needs of those who use it.

You can access the network HERE! and please contact patientexperience@institute.nhs.uk for further information.


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New guidance on end of life care launched

New guidance for doctors comes into effect on 1 July 2010.
Treatment and Care Towards the End of Life: Good Practice in Decision Making replaces the booklet Withholding and Withdrawing Life-prolonging Treatments (2002). It expands on the guidance in Consent: Patients and Doctors Making Decisions Together, which sets out the principles on which good clinical decisions should be based, and provides a framework for good practice when providing treatment and care for patients who are reaching the end of their lives.

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Experience Based Design workshop for NHS staff

The ebd approach (experience based design) is an exciting new way of bringing patients and staff together to share the role of improving care and re-designing services. It is being developed by the NHS Institute for Innovation and Improvement as a way of helping frontline NHS teams make the improvements their patients really want.
You have the opportunity to learn about the ebd approach through a one day workshop covering the essential aspects on 23 June from 9.30am until 3.30pm at the University of Warwick campus in Coventry. The event is open to NHS staff only. Click here for more details.

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The Productive Operating Theatre - Process modules now available

The Productive Operating Theatre Process modules boxed set is now available.
The Process modules focus on Session Start-up, Patient Preparation, Patient Turnaround, Handover, Consumables and Equipment and Recovery. Five Process modules boxed sets are available free to every NHS acute trust and PCT in England. Click here to download your copy.

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NHS sustainable board leadership programme

This resource pack encourages the integration of sustainability policy in board leadership programmes. The pack makes the connection between sustainability, lower costs, improved patient healthcare and system efficiency. It also promotes better use of natural resources.

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Consultation on opening up choice of GP practice

A public consultation looking at how to give patients a greater choice over which GP practice they can register with has been launched by health secretary Andy Burnham. The consultation is seeking views on the various options for enabling patients to register with the GP practice that best meets their needs, whether that is a practice near their work, near their child's school or simply a different practice near their home that offers more services or longer opening hours. It also sets out the potential implications for their care when patients opt to register a long way from where they live.
The consultation is looking for responses from a wide range of stakeholders, including GPs, PCTs and patients, and will run until the end of May 2010.

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Theme: How does an NHS trust “connect all”?

Join the Royal National Orthopaedic Hospital NHS Trust’s Director of IM&T, Dr Saroj Patel (right), as she explains how the use of single sign-on and patient context management technology could bring immediate benefits, to clinicians, IT and, ultimately, patients. Dr Patel will share valuable advice on both the selection and deployment process which has resulted in a system that is not only delivering the required benefits but is also loved by its clinicans.
Register for this webinar on 24 February 2010 at 14:00 free of charge

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Innovations Competition 2010

The Yorkshire & Humber NHS Innovation Awards & Showcase 2010 aims to identify individuals and teams working for the NHS whose ideas or inventions have directly led to or could lead to improvements in patient care and must be capable of being scaled up for wider implementation across the NHS.

The competition is open to all NHS staff in the Yorkshire and Humber region (individuals and teams) or anyone working with an NHS employee in this area.

Closing Date: 5pm on Friday, 26th February 2010

For further information and submitting your entries go to the website

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A Three-Month Virtual Program from IHI Begins 17th Sepetmebr

Hundreds of hospitals around the world have demonstrated a reduction in ICU patient days, central line days, and ventilator patient days. Your organization can also begin to see these same results by implementing multidisciplinary rounds. Please join IHI on its latest ExpeditionTM: Using Multidisciplinary Rounds to Ensure the Right Care for Every Patient. The aim of this ExpeditionTM is to enable you to improve the outcomes, reliability, and patient experience of care through the utilization of multidisciplinary rounds. At the conclusion of this ExpeditionTM, you will be able to:
Identify the components of a highly functioning multidisciplinary rounding process
Develop a process for setting daily goals with patients
Test, refine, and implement a multidisciplinary rounding process For more information and to enroll, click here!

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National NHS inpatient survey 2009 -From the Picker Institute

The Picker Institute will be offering the national inpatient survey this September, providing trusts the opportunity to monitor progress and benchmark their services against the last six such surveys. Visit their website to learn about the service the Picker Institute offers or for an example report and further information contact Nick Pothecary.

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WCC Best Practice: Engagement & Investment Prioritisation - 6th July 2009, HIlton Hotel, Leeds

This event is aimed at demonstrating current best practice in competencies 1,2,3,4 and 6 - the engagement that the PCT undertakes with the public, patients, clinicians and community partners and how this feeds into the investment priorities that the PCT makes. The event will include an update on current national policy and thinking in relation to World Class Commissioning. There will be two keynote presentations, and a choice of workshops to allow PCTs to tailor their attendance to get the maximum benefit. Speakers will be a mix of high performing PCTs and national experts. Click here for further information and to book your place!
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The NHS Centre for Involvement (NCI) Summer Conference - The Future of Involvement – putting patients at the heart of services.

Held on Thursday 2nd July at the Queen Elizabeth II Conference Centre, Westminster, London, the conference will look at The Future of Involvement – Putting Patients at the heart of services. With a key note speech from Joan Saddler, Director of Patient and Public Affairs at The Department of Health, the conference will highlight key questions for policy-makers and practitioners around involvement and its implementation within health and social care services.
Delegates will also be invited to attend the presentation of The Involvement Awards 2009 – an awards scheme which celebrates innovation and imagination in PPI throughout the country.
Click here for further information and to register.

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The engagement cycle: patient and public engagement (PPE) in world class commissioning

The engagement cycle is a way of approaching patient engagement when commissioning services. It highlights who needs to do what to engage people at each stage of the commissioning cycle. It can be used to facilitate improvements in world class commissioning, particularly concerning Competency Three - engaging with patients and the public.

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NHS Centre for Involvement Summer Conference - 2nd July

This conference will both highlight the work of the Centre and lead the debate on the future of Patient and Public Involvement in health and social care service design and delivery.
The keynote address will be presented by Joan Saddler, Director of Patient and Public Affairs at the Department of Health who will be delivering a speech on Putting Patients at the heart of services – The Future of Involvement.
The programme also includes a range of key speakers from health, social and voluntary sectors, including Angela Coulter, formerly of The Picker Institute, Henry Tam, Head of Civil Renewal Unit, Department of Communities and Local Government and Dr Paul Hodgkin, Chief Executive of Patient Opinion. The conference will explore the current thinking on the state of involvement and what we need to do to drive forward the inclusion of involvement at all levels throughout the NHS and other heath and social care organisations. Click here for further information and to book your place!

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Understanding what matters: A guide to using patient feedback to transform care

Health secretary Alan Johnson said he wanted to see NHS Trusts collecting and using “immediate feedback” from patients to drive service improvement.
To help the NHS harness the information it gathers, a guide – called ‘Understanding what matters: A guide to using patient feedback to transform services’ has been published.
The guide sets out best practice in terms of collecting, analysing and using patient feedback to transform services. It also includes examples of how the NHS is already using feedback from patients to get results.

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Web-Based Program from IHI: Strategies for Reducing Expenses Without Compromising Care

Organisations often engage in quality improvement because it is seen as the right thing to do. Any financial benefit that results from these improvement efforts is considered a nice bonus but not an expected goal. Furthermore, the structures of most payment systems employed in the industry have made it difficult for providers to experience significant financial benefits from quality improvement. However, given the continued rise in health care spending, coupled with the current state of the economy, a new way of thinking is necessary. Health care administrators and clinicians need to focus on creating efficiency while simultaneously maintaining or improving quality of patient care.To help organisations achieve this goal, the Institute for Healthcare Improvement (IHI) and the Healthcare Financial Management Association are co-sponsoring a three-part executive call series, Strategies for Reducing Expenses Without Compromising Care.This series of three web-based call sessions will help to create a portfolio of work that will systematically identify and eliminate waste, leading to a 1% to 3% savings in operating costs per year.

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Health Outlook COPD Workshops - 12th June 2009

The Met Office are holding a COPD workshop which is your chance to take part in a practical discussion on COPD.
Discuss and learn about its impact on the health industry and patients and the wider issues surrounding treatment of the condition. It will be taking place at Leeds Malmaison, 1 Swinegate, Leeds on 12 June 2009. Click here to register for your place.

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Frequent Feedback model showcased at key HSJ event & Frequent Feedback Learning Network launched

The Picker Institute and Southampton University Hospitals NHS Trust jointly presented their work on developing near real-time patient feedback at the HSJ Measuring Patients Experience conference on 29th April in London. Acting Chief Executive, Caroline Powell and Julia Barton, Associate Director of Nursing at Southampton, detailed the principles and benefits of the Picker Institute’s Frequent Feedback service which they co-developed and is now in action at 12 NHS trusts. View the presentation slides and learn more about Frequent Feedback.

NHS trusts who commission the Picker Institute’s Frequent Feedback service can now participate in a learning network, which held its first meeting on 23rd April. Project leads from acute, mental health and primary care trusts across England discussed their experiences of gathering and using near real-time feedback from patients, carers and visitors. The network facilitates the sharing of good practice. To find out more about the service please contact Regula Dent.

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