Create economies of flow - Video from Vanguard.

In this video clip, John Seddon introduces private sector managers Laurence Barrett and Rob Brown, who explain why they first tried and then rejected front office/back office shared services.
They explain that the thinking and assumptions behind front and back office splits are based upon creating economies of scale: a flawed management concept. Instead, the aim should be to create economies of flow.

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Interactive Workshop on Health Economics

This interactive workshop is for service managers, clinical leaders, voluntary organisations who want to understand the real costs of the service they offer and how they can maximise benefits for people who use their services. Find out more here and download the application form here.