A Three-Month Virtual Program from IHI Begins 17th Sepetmebr

Hundreds of hospitals around the world have demonstrated a reduction in ICU patient days, central line days, and ventilator patient days. Your organization can also begin to see these same results by implementing multidisciplinary rounds. Please join IHI on its latest ExpeditionTM: Using Multidisciplinary Rounds to Ensure the Right Care for Every Patient. The aim of this ExpeditionTM is to enable you to improve the outcomes, reliability, and patient experience of care through the utilization of multidisciplinary rounds. At the conclusion of this ExpeditionTM, you will be able to:
Identify the components of a highly functioning multidisciplinary rounding process
Develop a process for setting daily goals with patients
Test, refine, and implement a multidisciplinary rounding process For more information and to enroll, click here!

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Understanding what matters: A guide to using patient feedback to transform care

Health secretary Alan Johnson said he wanted to see NHS Trusts collecting and using “immediate feedback” from patients to drive service improvement.
To help the NHS harness the information it gathers, a guide – called ‘Understanding what matters: A guide to using patient feedback to transform services’ has been published.
The guide sets out best practice in terms of collecting, analysing and using patient feedback to transform services. It also includes examples of how the NHS is already using feedback from patients to get results.

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NHS Innovation Exposition - 18th and 19th June 2009

The Innovation EXPO will be a unique interactive event that brings together the private, public, voluntary, academic, and scientific healthcare communities in an innovative environment. The EXPO will have high profile speakers, thinkers and practitioners, such as Edward de Bono and Martha Lane-Fox. It’s going to be a large and interactive event, with more than 60 seminars spread over the 2 days, 20 keynote presentations and over 80 major exhibitors. The event will offer thousands of frontline staff, local influencers and decision makers across the NHS and social care the opportunity to learn, discuss, experience and share innovation.
The NHS Institute for Innovation and Improvement will be well represented at the EXPO with a number of stands and seminars. In partnership with the NHS Institute’s Innovation Practice team, NHS Live will be hosting two seminars sessions on ‘Thinking Differently’ and ‘Experience Based Design’. You will be able to register for individual sessions once the full programme is finalised.
NHS Employee Early booking rate only £50! Places at the expo are being offered free of charge to CHAIN members for either or both days, so register now by clicking here and using the promotional code 1szhq57c62. Places are also being offered free of charge to NHS Live Members to take up your free place use the following code when you register to attend: 1szhq57c62.
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Book your exclusive talk on critical illness rehabilitation: patient perspectives

In order to help trusts implement recent NICE guidance on critical illness rehabilitation, Barry Williams, patient carer/lay representative from the Guideline Development Group and Chairman of the Patient Liaison Committee of the Intensive Care Society, has offered to talk to trusts upon request about patients' and relatives' experiences following intensive care. If you would like to book a talk please contact Barry Williams

Experience based design – the ebd approach

The ebd approach guide and tool book is now availablefrom the NHS Institute. View power point slides that give an example of how EBD is being piloted in 6 organisations in NHS South Central. There are a series of practical workshops aimed at individuals and teams who are interested in using patient and staff experience to improve healthcare services. The national dates include an event at York Race Course on 12th March 2009. For more information and registration, please click here.

Understanding detailed patient experience data: toolkit for analysis

The Department of Health has developed a Patient Experience First Steps Diagnostic Tool to aid understanding of data from the national patient survey programme. The overall aim of the tool is to help organisations identify areas where they can improve the experience of patients. This in turn will help improve their patient experience PSA scores (PSA delivery agreement 19, Indicator 1: Ensure Better care for all) and “Vital signs” scores (VSB15 – Self-reported experience of patients and users).

IHI Patient Experience Presentation & Tools

These are the presentation, readiness assessment and checklist from the latest training session with the Institute of Healthcare Improvement (IHI), USA, which was on the topic of “Patient Experience”.

Confidence in Care: Creating a Positive Patient Experience

The guidelines are based wholly on the feedback and input of patients and nurses working in acute hospital wards and were developed by a project team from the Department of Health, two strategic health authorities (SHAs) and volunteer ward teams. Patients were asked what gave them confidence in the care they received. At the same time, nurses were asked what factors they thought were central to a positive patient experience. The results enabled the team to identify a set of five 'confidence creators' which patients and nurses felt were central to a positive patient experience.

Leaving Knowledge Behind: a simple trick

Ever thought, when leaving a job, that you are taking SO much information with you which would be indispensible to your cover or replacement? I found this document which asks those really pertinent questions to jog your memory before you leave. I'd be interested in getting feedback from anyone who uses it so drop me an email or post a comment to this blog entry.