Top ten networking tips

Ever find yourself standing at an event and everyone else is talking to someone? You go and mess about at the drinks table - so at least your hands are occupied - and then turn around to find everyone is still busy. As a pharmacist, Mark Duman feels he is supposed to be good at communicating, but sometimes it takes a little bit of cajoling and a lot of effort to get networking. Click here to read some of his top tips to initiate and hopefully maximise (chance) meetings.

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FREE Improvement Tools

For the last three years, the Improvement Network has been offering free access to a suite of improvement tools to help support the needs of managers. These are accessible to public sector managers and practitioners across health, local government and police sectors. The tools cover a range of 16 topics including communication, change management and partnership working.
Register now for free access the Improvement Network's Improvement Tools

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Relationships matter! Web seminar

Maggie Morgan-Cooke, head of international relationships, NHS Institute, will present a web seminar between 4-5pm on 15 October on how NHS staff and key stakeholders can meet the current challenge to balance efficiency whilst simultaneously driving up quality. Register for the event on the NHS Institute website.

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Your health, your way: a guide to long term conditions and self care - communications toolkit

This toolkit provides all of the assets and artwork to enable you to implement a communications campaign at a local level.
An introduction to Your health, your way (formally the patients prospectus) is included within this section of the toolkit. You can consult the toolkit guidelines for information and guidance on using these assets, as well as recommendations on how you can communicate Your health, your way across various media.
For further information visit NHS Networks’ website

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Pilot Communications Graduate Management Scheme

The Pilot Communications Graduate Management Scheme will identify emerging leaders, with the potential to go on to leadership positions in communications in the NHS. This pilot scheme will run in six Strategic Health Authorities (SHAs) from autumn 2009. To find out more information click here!

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Preparations for Winter

Lyn Simpson, Director of NHS Operations, has outlined the Department of Health's expectations about preparations for winter, information reporting and communications.

Click here for further information and to view the good practice guide on timely handover of patient care.

Improving staff communication

Setting up an online forum is an easy, inexpensive way to encourage better communication among healthcare staff, especially those working different shifts. Read about how Northern Doctors Urgent Care has introduced a successful online forum for staff. Something similar can be set up within the PCT, contact me if you want to know more.

Improving patient safety through crucial conversations

Holding crucial conversations - emotional and risky discussions - is key to improving patient safety, reducing errors, improving morale and reducing staff turnover. Poor communication remains a dominating factor in many preventable incidents. Read Richard Pound's full HSJ article or the research study "Silence Kills: The Seven Crucial Conversations in Healthcare".

The Extraordinary Case of Anna Eagin

The Extraordinary Case of Anna Eagin is used as a teaching aid on the Manchester Business School MBA Course to stimulate debate on the impact of social computing. It is reproduced here to prompt similar debate. As you read the extract, ask yourself how you think the next generation of employees will react to the idea of using what they consider to be old methods of communication.

Effective Teamwork as a Care Strategy - SBAR and Other Tools for Improving Communication Between Caregivers

Through this 49-minute streaming video presentation, led by expert faculty, Michael Leonard, MD, you will understand and implement the SBAR approach and other tools and behaviors for effective teamwork and communication to help ensure clear, accurate information between caregivers. Access the presentation here. You will need to register on the IHI website to access this presentation.